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Submit a Ticket - Site Preparation
Sometimes we encounter problems during installation, for example, some of the devices you purchased are not compatible with the home equipment. Therefore, we ask you, dear customer, to answer the following questions:
Your Name
*
Email
*
Order Number PSS/SO
*
Region
*
Asir
Al-Bahah
Al-Jawf
Al-Qassim
Eastern Province
Ha'il
Jazan
Mecca
Medina
Najran
Northern Borders Province
Riyadh
Tabuk
Purchased products nees installation
*
AC Control
Lighting Control
Curtain Control
Cameras
Intercom
Presence Detector
AC photo
*
We need these details to ensure installation is possible and to bring the appropriate tools for installation.
Lighting control type
*
Smart key installation
Installing smart lights or bulbs
Installing a mini smart switch on the light load
Installing a mini smart switch behind the wall switch
We need these details to ensure installation is possible and to bring the appropriate tools for installation.
AAttach photo of the existing light switch
*
We request this image to know the type of current keys and to ensure the possibility of installation.
Attach photo of the existing light bulb
*
We request this image to know the type of current bulbs and to ensure the possibility of installation.
Attach photo of the lighting load - example chandelier
*
We request this picture to know the type of chandelier and bring the appropriate tools for installation
Attach photo of the light switch back box
*
We ask for this picture to know the size of the back box and to make sure it can be installed.
Attach photo of the curtain to be controlled
*
We ask for this picture to know the type of curtain and bring the appropriate tools for installation
Attach photo of camera's position for the installation
*
We ask for this picture to know the type of wall or ceiling and to bring the appropriate tools for installation.
Attach photo of the ceiling or wall where the presence or motion sensor to be installed
*
We ask for this picture to know the type of wall or ceiling and to bring the appropriate tools for installation.
Send